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Accessibility

Accessibility statement for Devon Children and Families Partnership (DCFP).

This website is run by The Devon Children and Families Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible, including:

  • some PDF documents that have been migrated from an old version of the site aren’t fully accessible to screen reader software
  • some images do not have a text alternative, so people using a screen reader cannot access the information

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Devon Children and Families Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • some PDF documents aren’t fully accessible to screen reader software
  • some images do not have a text alternative, so people using a screen reader cannot access the information

Non-compliance with the accessibility regulations

A few PDF documents published since September 2018 aren’t fully accessible to screen reader software. It is our intension to replace these with accessible version by September 2020. Any new PDFs or Word documents we publish will meet accessibility standards.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

We do not feel any of the above falls under a disproportionate burden

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

3rd Party Applications

The DCFP website links to a 3rd party training portal called DEL. This service offers training for professionals not service users and will be assessed for accessibility by September 2020.

External links

This website may link to third-party, external websites or services that are not fully accessible.

How we tested this website

We tested this website in the following ways:

  • using the NVDA screen reader (last tested September 2018)
  • WCAG 2.1 compliance using a third-party automated service (last tested September 2019).
  • regular testing using a suite of browser-based accessibility reporting tools
  • Colour contrast checkers are used during the design phase and re-tested once launched

We tested our main website platform, available at https://www.dcfp.org.uk

What we’re doing to improve accessibility

We will be reviewing this site on a regular basis and updating this statement accordingly.

Contacting us

For any enquiries about the accessibility of this website, you can contact us using the details below:

  • email: webteam@devon.gov.uk
  • call: 0345 155 1015 and ask for the ‘Digital Communications Team’
  • by post at Digital Communications Team (G59), County Hall, Topsham Road, Exeter, Devon EX2 4QD
  • British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

This statement was prepared on 18 June 2019. It was last updated on 17 September 2019.

If you are concerned that a child is being abused please call

0345 155 1071

or email mashsecure@devon.gov.uk.

If it’s an emergency call 999


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